Privacy policy

 Privacy Policy - IMPCT 

This Privacy Policy governs the manner in which IMPCT Official trading as IMPCT (ABN 97786131430) (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from impct.com.au.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hello@impct.com.au or by mail using the details provided below:

PO Box 1001, Wangara Dc, Western Australia, 6947.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, browser name, the type of computer or device, technical information about users means of connection to our site, such as the operating system and the internet service provider utilised, and how you interact with the Site.
  • Order information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information and payments, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, send you periodic emails: we may use email addresses to send users information and updates related to their order or account, as well as other promotional and informational emails, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify and our mailing partner Australia Post to facilitate any purchase made by you.
    • Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
  • Customer support information
    • Purpose of collection: To collect information about our users, to provide sufficient information based on customer’s needs, customer support and to collect personal contact information to provide a response.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected:  Name, email address and any other information voluntarily provided to us.
  • Facebook Pixel and Business Tools

Our website uses the Facebook Pixel and other business tools provided by Meta Platforms, Inc. to help us understand the effectiveness of our advertising and the interactions users have with our website. These tools enhance our marketing efforts and tailor them to better serve our audience.

Purpose of collection: For analytical measurement and to evaluate the performance of our advertising campaigns. To tailor our advertisements based on your interests and previous interactions. To ensure our ads reach relevant audiences efficiently.

Source of collection: Collected from you. 

Disclosure for a business purpose: We may share your information with Meta Platforms, Inc. as required to utilise their business tools and as outlined in Meta’s privacy policies. Any international data transfer is conducted in accordance with GDPR-approved mechanisms, such as Standard Contractual Clauses. We may disclose your personal information to third-party service providers who assist us with advertising or data analysis. We may disclose your personal information to legal and regulatory authorities when required to comply with laws or regulations.

Personal information collected: Types of data that may be shared include names, email addresses, and phone numbers for 'matching' purposes only. Information about your device type, operating system, browser type, IP addresses, approximate location and interactions with our website, content, social media, advertisements and behavioural data associated with your activities on our website, for example, conversions, subscriptions and purchases is collected and shared. Meta Platforms, Inc. will not share Business Tool Data that they are provided by our use of their services, with third parties (including advertisers) unless we advise them that we are permitted to do so or they are required to do so by law. 

Legal Basis for Processing Personal Data: You have given explicit consent via our cookie and consent banner and our legitimate interest in optimising our advertising performance and gaining insights to enhance user experience.

Your Rights and Choices:

(GDPR) You have the right to request access to or correction of your personal data. You may request the deletion or restriction of your personal data under certain conditions. You have the right to object to processing and request data portability.

(CCPA) California residents can request access to or deletion of personal information. You may opt-out of the sale of your personal data by opting out. Exercising your rights will not lead to any discrimination regarding the quality of goods or services.

Data security: We safeguard personal data by implementing appropriate technical and organisational measures to protect against unauthorised access, disclosure, alteration, or destruction. Meta Platforms, Inc. implement processes and procedures to protect the confidentiality and security of the Business Tool Data, including by maintaining appropriate organisational, technical and physical safeguards that are designed to (a) protect the security and integrity of the Business Tool Data while they are within the systems and (b) guard against the accidental or unauthorised access, use, alteration, or disclosure of Business Tool Data within the systems. These processes and procedures include the measures listed in Meta’s Data Security Terms (as updated from time to time, for example, to reflect technological developments) which are expressly incorporated into these Business Tools Terms.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by e-mail. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

You may request details and a copy of the personal information that we hold about you. Where possible, we will provide this information in a easily readable format. You may request that we erase the personal information we hold about you at any time. You may make a third-hand request for personal information to be erased for another person (for example, a minor).

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • To comply with our legal obligations and resolve any disputes that we may have.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

 Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/ or opt-out using the opt-out facilities provided in the communication.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
  • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days. 

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at hello@impct.com.au.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at hello@impct.com.au.

Cookies

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information this information may be linked to the data stored in the cookie.  Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use Shopify cookies to optimise your experience on our Site and to provide our services. Shopify’s current list of cookies can be located at: https://www.shopify.com/legal/cookies 

Reporting and Analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update or vary this Privacy Policy from time to time and at our discretion, in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Storage and Security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures such as the pseudonymisation and encryption of personal information, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

 Complaints

If you believe that we have breached the Australian Privacy Principles or an article of the GDPR and wish to make a complaint, please contact us at hello@impct.com.au and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact the Office of the Australian Information Commissioner if you wish to make a complaint.

 

Last updated: 27 March 2025.